Free or affordable online Customer Service & Help Desk certifications, tests, exams, skill assessments, exam study guides and test preparation.

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Customer Service & Help Desk Assessment, Study Guides & Test Prep

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Quiz: Customers and Call Centers

Branch Customer Service Representative


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Call Center Skills Test

Help Desk Certification


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Customer Service Tools for Every Organization
This hands on active learning opportunity will give you practical experience and a broad understanding of how to create a dynamic customer service environment in your organization. The fundamentals of customer-focused relationships are a critical basis for this class. Actual case studies and real examples will offer deeper meaning and insight to this concept. This class serves the student who is looking for a basic understanding of customer service and offers insight into higher-level concepts that can be implemented in the workplace. Enroll in this class and you will be empowered to be an instrument of change in your organization.

Leadership, Management and Supervision
Leadership, delegation, motivation and coaching--all necessary skills to become an effective supervisor. Learn all these skills in one easy course. Gain supervisory skills and tools to become a great leader (and understand your leadership qualities), correct poor performance, motivate employees, work with difficult employees and learn to coach your work team. This course is great for first-time supervisors, supervisors of challenging employees or managers that want to polish their leadership skills.

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