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Featured Course - $129

Customer Service Management Course - In this six-week online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business. Learn more or buy this course.

 

Building Excellent Customer Relationships

Whether you’re selling products or services, go further than is legally required in anticipating and responding to the problems of your customers.

 

Affordable Training & Certifications

Basic Customer Service Training
Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn't and identify how you can understand and provide good customer service.

Learn Telephone Skills and Quality Customer Service
This course focuses on honing outstanding telephone customer service skills in order to meet customer needs and presenting a professional, knowledgeable image that reflects well on your company. When you have finished this course, you will know everything you need to make your customers feel valued and satisfied even under the most difficult circumstances.

Customer Service Tools for Every Organization
Are you ready for a dynamic learning experience that will inspire you to be a customer service innovator in your organization? If the answer is YES, join me for Dynamic Customer Service for Every Organization. This hands on active learning opportunity will give you practical experience and a broad understanding of how to create a dynamic customer service environment in your organization. The fundamentals of customer-focused relationships are a critical basis for this class.

Introduction to Customer Relationship Management (CRM)
Part 1--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company's bottom line by helping you expand and retain your valuable customer base.

 

Total Quality Management (TQM)

Total Quality Management (TQM) is an important combination of quality and business improvement tools, as well as a philosophy toward continually improving your business and products.  The purpose of these free online lessons is to give you a start at improving your TQM implementation skills.

 

Guaranteeing Your Products

Basically, a warranty is a guarantee. It’s a commitment that the manufacturer and retailer will stand behind a product. Sometimes a warranty is made through an oral or written statement of the seller. This is called an express warranty.

 

Training Your Customers School for Champions

One surprising way to satisfy your customers is to provide them with training on how to use the product and how to apply it to their benefit.

 

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